Apprentices perform a vital role within GMP, providing excellent customer service and administrative support to members of the public, GMP colleagues and partners. We are recruiting Customer Services apprentices to work within the Operational Communications Branch and would like to attract a wide range of people from our diverse communities across Greater Manchester.
The Operational Communications Branch provides a critical service to the people of Greater Manchester. Each year, the branch deals with approximately 2.5 million emergency and non-emergency calls, by responding to local and individual needs, through the call handing and command and control service. By being professional and reassuring, our staff and officers deal with a whole spectrum of incidents and events, often making life critical decisions about how calls are responded to.
As a Customer Service apprentice you will be based at one of the North Manchester sites (Force Headquarters or Claytonbrook). You will be taking telephone calls from both internal and external customers, dealing with enquiries and recording information. All of the positions will involve significant use of IT and excellent communication skills – face to face, over the phone and in writing.
This is a great opportunity for an exciting new career.